Legal
TERMS OF SERVICE
This website – https://thelaughingllamasmokeshop.com (the “Site”) is being made available to you free-of-charge. The terms "you", "your", and "yours" refer to anyone accessing, viewing, browsing, visiting or using the Site. The terms "The Laughing Llama", "The Laughing Llama Smoke Shop", "TheLaughingLlamaSmokeShop.com", "we", "us", and "our" refer to https://thelaughingllamasmokeshop.com, its affiliates and subsidiaries. We reserve the right to change the nature of this relationship at any time and to revise these Terms and Conditions from time to time as we see fit. As such, you should check these Terms and Conditions periodically. Changes will not apply to any orders we have already accepted unless the law requires. If you violate any of the terms of these Terms and Conditions you will have your access canceled and you may be permanently banned from accessing, viewing, browsing and using the Site. Accessing, viewing, browsing and/or using the Site after we post changes to these Terms and Conditions constitutes your acceptance and agreement to those changes, whether or not you actually reviewed them. At the bottom of this page, we will notify you of the date these Terms and Conditions were last updated.
Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.
All pipes and smoking accessories sold at The Laughing Llama are intended for legal tobacco/smoking mixture use by adults (21 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of International, Federal, State, and/or Local laws.
By entering the site, you: (1) signify your assent to The Laughing Llama Terms and Conditions; (2) verify you are at least 21 years of age; (3) verify tobacco products, pipes, and smoking accessories are sold legally in your County/State/Country; (4) agree to use the products offered herein for legal and intended uses only; (5) verify you are not visiting with any malice towards The Laughing Llama; (6) by entering this site you are observing any and all local laws & (7) irrevocably waive any and all liability resulting from the purchase and/or use of such products. If you are under age 21 or do not agree, DO NOT USE OUR SERVICE.
U.S. SURGEON GENERAL’S WARNING: Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
As smoking may be hazardous to one’s health, The Laughing Llama does not advocate smoking by any persons.
Products we offer are not intended for pregnant or nursing women, children, people with or at risk of heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerin. Nicotine is addictive and may be dangerous to your health. Keep out of reach of children and pets. By purchasing you agree to assume all liabilities for any harm or damages that may result in the use of these products. Use at your own risk.
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
Please review our Privacy Policy, which also governs your visit to the Site. To the extent there is a conflict between the terms of the Privacy Policy and the Terms and Conditions, the Terms and Conditions shall govern.
You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright and/or database right in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), your legal rights in relation to “fair dealing” under European copyright law, or your legal rights under any other similar copyright law, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.
Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.
We rely on a network of independent affiliates, subsidiaries, agents, third-party product providers, third-party Content providers, vendors, suppliers, designers, contractors, distributors, merchants, sponsors, licensors and the like (collectively, "Associates") who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to our customers. In accordance with the Digital Millennium Copyright Act, we are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of Content posted on or transmitted through the Site, or items advertised on the Site, by our Associates. If you believe that your rights under intellectual property laws are being violated by any Content posted on or transmitted through the Site, or items advertised on the Site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending Content and/or advertisements. It is our policy to disable access to infringing materials, and to terminate access of repeat infringers to the Site. In order for us to investigate your claim of infringement, you must provide us with the following information:
1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. A description of the copyrighted work or other intellectual property that you believe has been infringed;
3. A description of where the material that you claim is infringing is located or identified on the Site;
4. Your name, address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
6. A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or intellectual property or authorized to act on behalf of the owner of the copyright or intellectual property.
The above information should be provided to our agent for notice of claims of copyright or other intellectual property infringement. Our claims agent can be contacted at contact@ The Laughing Llamasmokeshop.com.
The Laughing Llama and other marks which may or may not be designated on the Site by a “™” “®” “SM” or other similar designation, are registered, pending or unregistered trademarks or service marks of The Laughing Llama, in the United States and other countries. Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of The Laughing Llama. The Laughing Llama’s trademarks and trade dress may not be used in connection with any product or service that is not The Laughing Llama’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Laughing Llama. All other trademarks not owned by us that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Laughing Llama.
You may not download (other than page caching) or modify the Site or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of the Site or its Content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of the Site or its Content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Laughing Llama or its Associates without our express, prior written consent. You may not use any Meta tags or any other "hidden text" utilizing our name or trademarks without our express, prior written consent.
If you use the Site, you are responsible for maintaining the confidentiality of the information you submit through “My Account” and the corresponding password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under “My Account” or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
We are not responsible for the content of any sites that may be linked to or from the Site or any bulletin board associated with us or the Site. These links are provided for your convenience only and you access them at your own risk. Unless otherwise noted, any other website accessed from the Site are independent from us, and we have no control over the content of that other website. In addition, a link to any other web site does not imply that we endorse or accept any responsibility for the content or use of such other website.
In no event shall any reference to any third party or third party product or service be construed as our approval or endorsement of that third party or of any product or service provided by a third party.
The Site is provided on an "AS IS," "as available" basis. Neither The Laughing Llama, nor its Associates warrant that use of the Site will be uninterrupted or error-free. Neither The Laughing Llama, nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site or the products or services offered for sale on the Site. Further, The Laughing Llama makes no representation that Content provided on the Site is applicable or appropriate for use in locations outside of the United States. The Laughing Llama specifically disclaims warranties of any kind, whether expressed or implied, including but not limited to warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. No oral advice or written information given by The Laughing Llama or its Associates shall create a warranty. You expressly agree that your access to, viewing of, browsing, visiting or use of the Site is at your sole risk.
Under no circumstances shall The Laughing Llama or its Associates be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Site, including but not limited to reliance by a user on any information obtained at the Site, or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to The Laughing Llama records, programs or services. The foregoing limitation of liability shall apply whether in an action at law, including but not limited to contract, negligence, or other tortious action; or an action in equity, even if an authorized representative of The Laughing Llama has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all Content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Although we take steps to ensure the accuracy and completeness of product and third-party service descriptions posted on the Site, please refer to the manufacturer or Associates for details.
The products on our Site are intended for personal, not commercial or business use, unless otherwise indicated. As such, you assume the risk when purchasing products for a commercial or business use or application.
You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racial, ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law. If we are notified of or suspect allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by you (e.g., through an author chat or online review), we may (but without any obligation) investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. We may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect the rights or property of The Laughing Llama, its Associates, our users and customers and/or you.
We reserve the right to prohibit conduct, communication, or Content that we deem in our sole discretion to be unlawful or harmful to you, the Site, Site users, our customers or any rights of The Laughing Llama or any third party. Notwithstanding the foregoing, neither The Laughing Llama nor its Associates can ensure prompt removal of questionable Content after online posting. Accordingly, neither The Laughing Llama, nor its Associates assume any liability for any action or inaction with respect to conduct, communication, or Content on the Site.
We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
This Site is not intended for or directed to persons who are minors (typically persons under the age of 21, depending on where you live). Because we cannot prohibit minors from accessing, viewing, browsing, visiting or using the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (21 years of age or older in most jurisdictions) and that any information you provide to us is not inaccurate, deceptive or misleading.
We require that all purchases be made by individuals who are not minors and who can legally enter into binding contracts (typically persons 21 years of age or older, depending on where you live.)
We will not sell tobacco or nicotine related products to anyone who is not of legal age to purchase and use tobacco or nicotine products under applicable law. We cannot be held responsible for minors purchasing tobacco or nicotine related products with a parent or guardian’s credit card. By placing your order for tobacco or a nicotine related product you are confirming that you are of legal age to purchase and use tobacco and nicotine products in the state, country or territory where you are based. We may restrict the purchase of tobacco or nicotine related products in your area.
If you access the Site from anywhere in the United States or Canada, you agree that the laws of the State of Florida, USA, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and The Laughing Llama and/or its Associates. If you access the Site from anywhere other than the United States or Canada, you agree that United States of America law will govern these Terms and Conditions and the purchase of products by you through the Site and that any dispute of any sort that might arise between you and The Laughing Llama or its affiliates and subsidiaries shall be subject to the exclusive jurisdiction of the courts of the United States of America.
If you access the Site from within the United States or Canada, any dispute relating in any way to your visit to the Site, to these Terms and Conditions, to our Privacy Policy, to our advertising or solicitation practices or to products you purchase through the Site shall be submitted to confidential arbitration in Hudson, Florida, USA, except that, to the extent you have in any manner violated or threatened to violate The Laughing Llama’s intellectual property rights, The Laughing Llama may seek injunctive or other appropriate relief in any state or federal court in the State of Florida, USA and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Please review our other policies, such as our Privacy Policy, Returns Policy, Shipping Policy and others, all of which are incorporated herein by this reference and are posted on the Site. These policies also govern your visit to the Site. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
After placing an order, you will receive an email from us acknowledging that we have received your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your order (the “Shipping Confirmation”). A contract with us will only be formed when we send you the Shipping Confirmation. The contract will relate only to those products whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order in a separate Order Confirmation. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the product is no longer in our or our inventory.
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.
On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.
The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence by shipping individual packages in the order they are available and conditions permit. In these instances, our notification to you that your order has “shipped”, marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. You agree that credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.
All items purchased from The Laughing Llama are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Pricing of products available for purchase by non-U.S. customers may vary by country and from our prices for our U.S. customers, owing to the inclusion of all or a portion of shipping, taxes, duties and imports factored into the price of the product.
If you are contracting as a consumer, you may cancel an order that we have accepted at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products. Please note you must return the product to us and must pay the cost of returning the product to us under the policy, unless the product(s) are not those you ordered, in which case we will bear your costs of returning the product(s) in question to us.
You will not have the right to cancel an order under these provisions for audio or video recordings or computer software where you (or someone else following delivery to the delivery address you provide) have or has unsealed the package [or, where the product is provided in electronic format, where you or (or someone else following delivery as requested by you) has downloaded the content].
To cancel an order, you must inform us by email, live chat or support ticket. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
To all international customers only, we warrant to you that, where you buy a product as a consumer, any product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied and will conform with description or sample.
Our liability for losses any international customer suffers as a result of us breaking these Terms and Conditions or anything else we do or do not do in connection with any order is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could reasonably be contemplated by the parties at the time your order is accepted by us.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable, including but not limited to:
(a) Loss of income or revenue;
(b) Loss of business;
(c) Loss of profits or contracts;
(d) Loss of anticipated savings;
(e) Loss of data; or
(f) Waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
This does not in any way limit or exclude any liability of us (a) under section 2(3) of the Consumer Protection Act 1987, (b) for breach of any condition as to title or quiet enjoyment implied by section 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982; (c) for death or personal injury caused by our negligence or (d) for fraudulent misrepresentation. Other than the warranties and other assurances we give you in these Terms and Conditions, The Laughing Llama specifically disclaims all warranties, conditions and other terms of any kind, whether expressed or implied, including but not limited to implied terms of satisfactory quality or fitness for purpose. No oral advice or written information given by The Laughing Llama shall create a warranty (unless made fraudulently).
If you have any questions about these Terms & Conditions, the practices of this site, or your dealings with this site, please contact us at:
Clark Limited, LLC
d/b/a The Laughing Llama
8733 State Road 52
Hudson, FL 34667
(727)378-4884
support@thelaughingllamasmokeshop.com
Hemp Disclaimer
Every time the term "Cannabis" or "THC" is mentioned on this website or any links to or from it, it is referring to the legal form of cannabis that contains 0.3% or lower THC content. All hemp products on the website, Delta products, Cannabis products or any other consumable Cannabis products, are derived from legal hemp compliant with the 2018 Farm Bill and contain no more than 0.3 percent THC on a dry weight basis.
The statements made regarding products and services on this site have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your health care professional about potential interactions or other possible complications before using any product. If you are pregnant or breastfeeding, do not use these products.
Neither our website, customer service representatives, employees, nor any third parties linked to from our website are authorized to provide any medical advice.
The Laughing Llama is not liable for your use, misuse or overuse of any of our products. Your use of the products and services is solely at your own risk, which you assume. You acknowledge that some of our products may have a potential to make you feel drowsy and that you should not drive or operate heavy machinery after using them. We are not liable to any of your family members, friends, or third parties in connection with your use, purchase, or misuse of our products and services.
NOTE: Some hemp products cannot ship to certain states and/or regions. For a full list of shipping restrictions, view our Shipping Policy by clicking here.
Because most gummies are a vegan & gluten free formula, they do have the potential to melt when shipped during hot summer months. While we ship all purchases with precautions, due to the increased temperatures in the summer months, there is only so much we can do to insure the products stability when it arrives.
We recommend our using an Express shipping option for any customer concerned with the summer heat melting their gummies in transit.
If you receive a melted gummy package, fear not! The product is still completely consumable and can be cut and weighed to receive the correct dosage listed on the packaging.
FDA Disclaimer
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
PRIVACY POLICY
The Laughing Llama operates the thelaughingllamasmokeshoip.com website. This Privacy Policy sets out how The Laughing Llama collects, uses and discloses information about you when you use The Laughing Llama’s website and services.
The Laughing Llama is committed to ensuring that your information is secure. We have instituted appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure of the information we collect. No method of transmission over the Internet, or method of electronic storage is 100% secure and reliable however, and The Laughing Llama cannot guarantee absolute security concerning your information.
You agree to the collection and use of information as described this Privacy Policy if you choose to use The Laughing Llama’s website and services. If you are a resident within the European Economic Area (“EEA”) or a citizen of a member nation of the European Union (“EU”), you must expressly consent to the collection, processing and use of your personally identifiable information before using The Laughing Llama’s website and services. The Laughing Llama may change this Privacy Policy from time to time by updating this page. You agree to review the terms of this Privacy Policy periodically to be aware of any such revisions.
We collect Personal Identifiable Information and anonymous information from you based on what you submit to us and on your use of The Laughing Llama’s website and services. The Information that we collect are used for providing and improving our website and services. The Laughing Llama will not use or share your Information with anyone except as described in this Privacy Policy.
We may require you to provide us with certain Personal Identifiable Information, including but not limited to your name, phone number, and postal address to provide you with a better user experience and to enable you to make purchases on our website. We may collect the following Information about you when you use our website and services:
- Your name, address, photographs and any other information you submit when you access our website and services
- Your contact information including email address and phone number
- Your demographic information, preferences and interests
- Information you provide to us for customer service and support
- Information you provide to us for payment processing purposes, including your name, credit card information or other account information
- Messages that you send or receive through our website
- Details of transactions that you conduct while using our website and services, including any information we require to provide the products or services that you sign up for
- Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data
- Usage data about how you use our site, so-called Anonymous Data, which we collect using Cookies
- Other Information relevant to customer surveys and/or offers
- Information concerning the dates and times you use our website and related services
- Information concerning the type of browser, operating system and language that you use while visiting our website
- Information about the website that directed you to our website, including information about the website that you previously visited before visiting or logging on to our website
We collect the information described above for the following reasons:
- For our internal record-keeping purposes and requirements
- To process payments that you make to purchase goods and services
- To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to these things)
- To ensure that you are complying with our Terms and Conditions of use and to comply with our statutory and regulatory obligations
- To help us improve the structure, layout and usability of our website and services
- To allow you to participate in interactive features offered by our website and services
- To help personalize your repeat visits to and usage of our website and services
- To provide you with information on products or services or news and offers that you request from us
- To answer questions you may raise or respond to comments you may send to us
- To notify you about changes to our service or the functionality of our website and services
- To carry out market analysis and research
You may request that we delete any of your personal information we have by notifying us at support@thelaughingllamasmokeshop.com. You may also decline to provide Information when requested on our website to provide you with access to our website’s functionality. If you decline to provide Information that is required for you to use The Laughing Llama’s website and services, however, you may be prevented from accessing and using some, or all, portions of our website and services or experience a loss of functionality of our website and a reduced user experience.
If you previously permitted The Laughing Llama to use your Information for direct marketing purposes, you may rescind that permission at any time by writing to or emailing us at support@thelaughingllamasmokeshop.com.
We will not sell, distribute or lease your Information to third parties unless we have your express permission or unless we are required to do so by law. We may use your information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we have about you. If you would like a copy of your personal information that we have please write to support@thelaughingllamasmokeshop.com. You may be charged a small administrative fee for this service.
If you believe that any of your personal information we have is incorrect or incomplete, you may have the information corrected by notifying us at support@thelaughingllamasmokeshop.com.
If you reside, are located in, or are a citizen of a nation state that is within or part of the EEA, you are entitled:
- To request that we provide access to any Personal Identifiable Information we hold about you;
- To request that we prevent the processing of your Personal Identifiable Information for direct-marketing purposes;
- To request that we update any Personal Identifiable Information which is out of date or incorrect;
- To request that we delete any Personal Identifiable Information which we are holding about you;
- To request that we restrict the way that we process your Personal Identifiable Information;
- To request that we provide your Personal Identifiable Information to a third party provider of services; or
- To request that we provide you with a copy of any Personal Identifiable Information which we hold about you.
Certain Personal Identifiable Information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your such information to comply with certain legal obligations. There will be certain residual data that will remain within our databases, access logs and other records, which may or may not contain your Personal Identifiable Information.
By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Msg and data rates may apply.
The information that we collect from you may be transferred to, and stored at, a location outside the EEA including but not limited to Canada and the United States. It may also be processed by law enforcement agencies, employees and independent contractors located outside the EEA who work for us or for one of our suppliers (for example, staff who are involved in providing services that you order from us, processing your payment details or providing support services to us). By submitting your information to us, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
We only store data for as long as it is necessary to provide products and services to you and others, with information typically being held until you terminate your account. We will delete your information within nine (9) months after the date that you terminate your account. It is important that we retain your data for this period to ensure that we can answer any payment or other account related queries and to provide information to third parties in line with our disclosure provisions outlined in this Privacy Policy. Even after you remove information from your profile or terminate your account, copies of your information may still be viewable and/or accessed on the Internet to the extent that you have shared such information with others, or copied or stored by other users, or to the extent such information has been shared with search engines. The Laughing Llama cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your information they may retain such information to the extent permitted under their terms of service or privacy policies.
If you are an inactive user or infrequently use our website and services, you should be aware that we may continue to store your information until you cancel your account. You are responsible for changing your preferences or cancelling your account.
If your account is ever terminated by us for a violation of our Terms and Conditions, or you are detected as a potential or actual threat to our business or our users, your information will be retained for as long as we deem necessary to protect our business and users.
We collect information that your browser sends to us that is called Log Data whenever you visit our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our website and services.
Cookies help us provide you with a better website user experience by enabling us to monitor which pages are being used. A cookie in no way gives The Laughing Llama access to your computer or any information about you, other than the data you choose to share with us.
We may use both session and persistent cookies on our website and we use different types of cookies to run the website:
- Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website performs and operates.
- Essential cookies. These are necessary for the operation of our website. They are used to authenticate users, prevent fraudulent use of user accounts.
- Functionality cookies. These cookies are used to recognize you when you return to our website. They enables us to personalize our content for you, greet you by name, and remember your preferences.
- Targeting cookies. These cookies record your visits to our website, the pages on our website that you have visited, and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share information collected by these cookies with third parties for this purpose.
In addition to the cookies identified above, we may also use the following third-party cookies to report usage statistics of our website and to refine our marketing efforts:
- Optimization cookies. These cookies allow real-time tracking of users from different marketing channels to evaluate their effectiveness.
- Partner cookies. These cookies may provide marketing metrics to our partners to enable them to optimize their paid marketing efforts.
- Tracking cookies. These cookies follow users’ behavior on our website for metrics and to provide us with a better understanding of usage habits on our website.
You have the option to either accept or refuse these cookies through your browser and to know when a cookie is being sent to your computer. If you would like to delete cookies or instruct your internet browser to delete or refuse cookies, you may do so through your browser settings. If you choose to refuse our cookies, you may not be able to use some portions and functionalities of our website and service.
Thelaughingllamasmokeshop.com may contain links to other websites of interest. If you use any of these links to leave our website, The Laughing Llama does not have any control over that other website or the information that the other website may collect from you. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services or for the protection and privacy of any information which you provide while visiting such other websites.
We may be required by law, for example, through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or outside your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights.
We share your personal information with third-party service providers in order to provide our website functionality and services to you including third parties who assist us with:
- Information and data processing
- Credit and payment processing
- Order fulfillment
- Managing and hosting data
- Consumer research or satisfaction surveys
- To improve our services
- To provide service on our behalf
- To perform service, maintenance and repair-related activities
- To assist us in analyzing how our website and services are used
These third party companies may have access to your information to perform the tasks described above. However, they are obligated not to disclose or use your information for any other purpose. We do not provide your information to third parties that enable them to engage in any direct marketing to you without your express consent.
The Laughing Llama does not knowingly collect personal identifiable information from children or other minors under the age of eighteen (18). If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can delete the information.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@thelaughingllamasmokeshop.com.
EXCHANGE & RETURNS
In the unlikely event that an item sent to you is found to be damaged, simply begin the return process by contacting support within 7 days of delivery and we will assist you in filing an insurance claim with the US Postal Service. All products purchased are shipped exclusively with US Postal Service Priority Mail with insurance and a signature required. If you'd still like to receive the product you will then need to place a new order.
If you receive a faulty electronic product, you may contact us and we will assist you in the manufacturer process for claiming your End User Warranty.
Important: All items are quality checked before leaving the store. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.
Imperfection Warning: Many of the items for sale on The Laughing Llama are hand made products. These products are individually hand crafted and may contain small imperfections such as slight discoloration, small air bubbles, asymmetric percolators, and more. Returns will not be covered by The Laughing Llama for items being returned with imperfections due to the glass blowing or handmade manufacturing process.
While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products, we will happily replace them with the correct items at no charge to yourself. Simply start the return process by contacting us. You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we've received the items back to our store we will ship out your replacement item(s) within 48 hours.
Please review you cart carefully prior to checkout. The Laughing Llama will not process any returns on unwanted items.
SHIPPING POLICY
The Laughing Llama is proud to now offer a free shipping option for all USA orders over $30. The Laughing Llama ships all orders via the United States Postal Service(USPS,) UPS, and FedEx, with insurance and signature required. Free Shipping apply to 48 contiguous states only. Orders will be processed with the fastest shipping option with delivery times ranging from 3-16 business days. Expedited services such as 1-3 day and overnight shipping are also available for an additional charge. Shipping times are estimated by shipping carrier and are not guaranteed through The Laughing Llama.
To be able to offer Free Shipping on orders to the 48 contiguous states, The Laughing Llama requires a minimum purchase of $30 per order. You may still complete a purchase for less than the minimum order amount; however, you will be required to pay shipping charges.
Due to local laws or carrier restrictions, some products may not be able to ship to your country, state, city or county. The following products cannot be shipped to the listed regions.
Amanita Muscaria: Louisiana, Internationally
Kratom: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville (Illinois), Columbus (Mississippi), Union (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana), Internationally
THCA: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Internationally
All of our products require delivery with an adult signature by law. These products will require a flat rate of $10 per order for the adult signature confirmation and will be included in shipping costs at checkout.
We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping and billing. When you order from us there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed. All purchases made from our site must will appear on your statements as " The Laughing Llama" however there will be no mention of "smoke shop" or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and " The Laughing Llama ".
UNITED STATES POSTAL SERVICE (USPS,) UPS, FedEx:
The Laughing Llama is proud to ship our packages using the United States Postal Service (USPS), UPS and FedEx. We have found these carriers to be the most cost effective solution for our customers. We currently offer economy and expedited shipping options for both domestic and international orders. Shipping rates and estimated times are received from the shipping carrier and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
USPS Priority Mail, UPS and FedEx services offer full tracking capabilities, which includes updates once package is shipped, reaches a shipping hub and once the item is delivered. USPS Ground Advantage (formerly First Class Mail) also includes tracking but is limited to when the package is shipped and when it is delivered. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
SHIPMENT TIME:
We do our very best to ship orders as quickly as possible. Orders received before 12:00 PM CT on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Any orders received after 12:00 PM CT on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events, holidays and inclement weather. Estimated shipping times provided by carrier at checkout refer to the number of days to receive your package after the shipment has been picked up from our store in Florida.
DELIVERY TIME:
Packages shipped domestically via USPS Priority Mail, UPS Ground and FedEx Home Delivery are typically delivered within 2-3 business days. Although Ground Advantage (formerly First-Class Mail) offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail, UPS or FedEx services. Packages shipped domestically via USPS Ground Advantage mail are typically delivered in 2-9 days depending on the distance from our store in Florida (not including Hawaii and Alaska). These times are estimated by the United States Postal Service and are not guaranteed through The Laughing Llama. Shipments delivered outside the estimated delivery date are not the responsibility of The Laughing Llama and will not be refunded. Estimated shipping times may vary slightly during extremely busy times such as sales events and holidays.
NOTE: Products sold by third parties may have their own shipping policies and will vary from times estimated by The Laughing Llama at checkout.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund less shipping charges and a 10% restocking fee.
Orders that are returned to The Laughing Llama as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the mean time and your original order will be refunded as soon as it is returned.
NOTE: It is your responsibility to be aware of import regulations in your country. If your product is returned to us because an item or items you ordered cannot be imported to your country you will not receive your order and it will be refunded minus shipping costs.
All items purchased from The Laughing Llama are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local carrier's branch to resolve the issue.
The Laughing Llama offers a free pickup option for our local customers at checkout. If selected, you will receive an email with pickup instructions within 1 business day when your order is ready to be picked up at our store located in Hudson, FL. Your order will be held for three business days.